Older Ottawa homes have character, history and, in some cases, a water service line that deserves a closer look. The City says homes built before 1958 are the most likely to have originally used lead service pipe. Age alone doesn't tell you what's installed today, though, so a proper decision starts with information, not assumptions.
1. What is my water service made of?
Find the pipe where it comes through your basement floor or front wall, just before the water meter. Gently scratch it. Lead is dull grey, soft, and scratches to shiny silver. Copper is reddish-brown. Galvanized steel is grey and hard, and a magnet sticks to it. If you're not sure, ask your plumber to confirm it on site.
2. Which part do I own, and which part does the City own?
You own the private side, from the house to the shut-off valve near the property line. The City owns the public side, from that valve to the main. Ask whether the City's side is lead too, because that decides which City program applies.
3. Which City program fits my situation?
Under the City's full program, both sides are replaced together and your share can be spread over five or ten years on your tax bill. Under the partial program, if the City's side is already not lead, you replace your side and can claim a rebate of up to $1,000 afterwards. Each has its own steps. City of Ottawa Lead Pipe Replacement Program.
4. What route will the new line take?
This is the question that separates a good quote from a cheap one. Will the trench go through your porch, your front garden or your walkway, or beside them? Can the line come in under a basement window instead? Is a trenchless method possible on your lot?
5. What gets lifted, and who puts it back?
Interlock, flagstone, sod, plants, steps. Ask exactly what is restored, to what standard, and what is left for you or another trade. The City's rebate doesn't cover landscaping, decks, porches or interior work, so restoration is part of your cost either way.
6. Who handles the City's steps?
The partial program needs a building permit, utility locates, a "Connect at Post" booked two business days ahead, a water turn-off booked through 3-1-1, an inspection, and specific documents for the rebate. Ask whether your contractor handles these or leaves them to you.
7. How long will we be without water?
Usually part of one day. Ask when the water will be off and how you'll be told.
8. What exactly is included in the price?
Permit, locates, excavation, shoring, the new pipe, connection, inspection, backfill, restoration and clean-up. Two quotes can differ by thousands just because one includes restoration and the other doesn't.
9. What warranty do I get, and from whom?
Ask what's covered, for how long, and who you call if something settles or leaks.
Comparing quotes, or just starting to plan?
Request a site assessment. We'll look at the pipe, the route and the restoration, and put it in writing.
Want this as a checklist?
Print this page, or ask us for the one-page PDF when you call.